Gomumari Launches Complaint and VoC Database Service
October 27, 2026 · 2 min read
Also published in Español
Gomumari has announced the launch of its new service designed to create a database for customer complaints and Voice of Customer (VoC) data starting on October 25, 2026. This service aims to standardize the recording of complaints by classifying all entries with relevant details, making it easier to find similar past responses.
The company states that many customer complaints are recorded inconsistently, which makes it difficult for staff to retrieve relevant past responses. The new service will allow businesses to send their existing records, which will then be processed by AI and categorized according to the company's specific framework. The records will include details about the complaint, the products involved, and the responses provided.
The classification process will involve several steps: determining the range and framework for classification, solidifying the categorization method, applying the classifications to all entries, and finally, registering and summing up the data. The company claims this will help ensure that records are more useful for future reference and reporting.
Gomumari's service is priced from 300,000 yen, with a delivery timeframe of approximately two weeks. Monthly updates for new complaints will also be available through an ongoing subscription to their AI agent service.
The launch of this service addresses a significant gap identified in previous surveys, where a high percentage of respondents acknowledged the importance of utilizing customer feedback but felt that existing methods were not effective enough. By creating a standardized database, Gomumari aims to improve how organizations manage and respond to customer complaints, ultimately enhancing customer satisfaction.
The CEO of Gomumari emphasized the importance of having accessible and organized records for customer service staff, stating that the ability to refer to past responses can significantly improve response quality and efficiency.
Overall, the introduction of the complaint and VoC database service represents a strategic move by Gomumari to leverage AI in improving customer service operations.