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Best Buy warranty repair removes half the RAM, claims 64GB laptop only supports 32GB
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A Redditor reports Best Buy fixed a blue-screening 64GB laptop by removing one RAM stick and returning it with 32GB, claiming that's the maximum.
For engineers, this is a case of a warranty repair that changes the product's spec instead of fixing the fault. The claim that a 64GB laptop only accepts 32GB contradicts the original configuration, and the repair leaves the customer with half the memory they paid for. It also shows how support decisions can override technical reality.
Written by elseif from the cluster below · every claim links back to a sourceThe three things worth knowing
Best Buy removed one of two 32GB SODIMMs from a 64GB laptop to fix blue screen errors.
The repair note claims the unit only accepts 32GB RAM maximum, despite being sold as 64GB.
The customer is advised to escalate in person for a proper remedy like a replacement stick or laptop.
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