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Report finds legacy data systems limit AI agent scaling and decision speed in most enterprises

A survey of 300 data and technology executives reveals that inadequate data infrastructure restricts AI agent performance and trustworthiness in enterprise operations.

WHY IT MATTERS

AI agents require broad, real-time access to enterprise data to function effectively, but most organizations struggle with legacy systems that block this access. Without addressing these limitations, businesses risk failing to achieve the promised efficiency gains from agentic AI. The gap between data leaders and laggards highlights the urgency of modernizing data infrastructure.

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The three things worth knowing

01

Only 45% of enterprise data is accessible to AI agents on average, with laggards providing 30% or less.

02

Data leaders report 100% trust in AI agent decisions, while only half of all surveyed organizations share this confidence.

03

Legacy data systems limit scaling and decision speed for 66% of laggards, compared to just 8% of leaders.

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ORIGINAL ANALYSIS

The shift from question-answering AI to agentic AI, where systems take autonomous actions, demands far greater access to enterprise data. Legacy systems, even those updated recently, are ill-equipped to provide the real-time, cross-functional data access required. This creates a bottleneck where agents either operate with incomplete information or face delays in decision-making, undermining their effectiveness.

The survey highlights a stark divide between organizations that have modernized their data infrastructure and those that haven’t. Data leaders, which provide AI agents access to over 70% of their data, report higher trust in agent decisions and fewer scaling limitations. In contrast, laggards struggle with access to only 30% of their data, leading to lower confidence in AI outputs and persistent operational constraints.

Trust in AI agent decisions correlates directly with data readiness. While only half of all surveyed organizations trust their agents’ accuracy, 100% of data leaders do. This suggests that reliable AI depends on a foundation of accessible, well-governed data. Organizations that fail to address these gaps risk deploying agents that make suboptimal or untrustworthy decisions, eroding ROI.

The urgency to modernize data systems is growing, as 100% of respondents plan to use agentic AI within two years. Without addressing legacy constraints, businesses will struggle to achieve the speed and efficiency gains promised by AI agents. The report identifies improving data access and governance as top priorities, with automation of data management emerging as a key differentiator for leaders.

The findings underscore that agentic AI is not just a software challenge but a data infrastructure one. Organizations must prioritize upgrading their data estates to support real-time, cross-enterprise access. Those that delay risk falling behind competitors who have already cleared these roadblocks, particularly as AI agents become central to business decision-making.

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MIT Technology Review Scaling AI agents with trustworthy data Open ↗