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Serval's Catalyst generally available, default-enabled, with roving agents fixing IT issues before ticketing
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Serval is making Catalyst generally available and enabling it by default, allowing teams of AI agents to decide what to automate and build the automation, with roving background agents that fix IT issues before they are ticketed.
This shifts IT operations from reactive ticketing to proactive, autonomous agent action, which could reduce downtime and manual workload. Engineers must now trust AI agents to make changes without human review, and the default enablement means existing customers will see this behavior immediately. The system also automates the building of automations, so engineers may spend less time writing automation code.
Written by elseif from the cluster below · every claim links back to a sourceThe three things worth knowing
Catalyst is generally available and enabled by default for Serval customers.
Roving background agents identify and fix IT issues before they are ticketed.
Teams of AI agents decide what should be automated and then build the automation.
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